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Are you in the habit of using "registry cleaners" (e.g., CCleaner's Registry Cleaner component Comodo System Cleaner Advanced SystemCare Advanced System Optimizer Glary Utilities McAfee QuickClean AVG PC TuneUp Norton Registry Cleaner Is Google Chrome, Firefox, or any other alternate browser installed?ġ1. Is Adobe Flash Player v19.0.0.245 installed? TEST HERE USING EDGE OR INTERNET EXPLORERġ0. When you bought it? (Doesn't matter if you never used or Activated it.)Ĩ. Is KB3105213 or KB3120677 listed in Installed Updates (notĩ. Did a Norton free-trial or a McAfee free-trial come preinstalled on the Windows 7 computer Has a(nother) Norton application or a McAfee application EVER been installed on the computer since you bought it?ħ. What third-party anti-malware applications (i.e., not Windows Defender!) are installed, if any? What third-party firewall, if any?Ħ. Not Windows Defender! - (if any), and when (approx. What is the full name of your currently-installed third-party anti-virus application or security suite - i.e., Was the upgrade offered & installed via Windows Update or did you use the Media Creation Tool & ISO download?Ĥ. When (exact date, preferably) did you upgrade to Win10?ģ. When (approx.date) did you purchase theWin7 computer?Ģ. Please answer each of the following diagnostic questions in a correspondingly-numbered list in your very next reply, preferablyġa.
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